Room Service Waiter

Are you passionate about hospitality and thrive in a bustling environment? Firmdale Hotels is renowned for its luxurious accommodations, exceptional service, and vibrant atmosphere. We are seeking an enthusiastic Room Service Waiter to join our highly successful team at The Soho Hotel, one of our most iconic and dynamic properties located in the heart of London.

Responsibilities

• Taking and delivering guest orders with efficiency and accuracy.
• Making personalised recommendations to enhance the guest experience.
• Ensuring all room service requests are fulfilled promptly and effectively.
• Maintaining a clean and organised service area.
• Collaborating with the kitchen and other hotel team members to provide seamless service.
• Handling guest inquiries and requests with professionalism and a positive attitude.
• Upholding the highest standards of customer service and hospitality.

What you Need

• Thriving in a fast-paced environment and handling multiple tasks with ease.
• Delivering precise, accurate service, ensuring every detail meets our high standards.
• A genuine desire to provide outstanding service and create memorable experiences for our guests.
• Efficiently managing orders and communicating effectively with team members and guests.
• Working collaboratively within a team to achieve common goals and maintain a harmonious work environment.

What We Offer

• Competitive hourly rate of £16 - £17 inclusive of service charge.
• Access to Wagestream, our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
• Discounted cinema tickets, gym membership, travel, retailers and restaurants.
• Complimentary meals on shift.
• Referral bonus scheme for recommending top talent.
• Flexible scheduling without split shifts.
• Dry cleaning service for work attire and discounted personal dry cleaning.
• Enhanced holiday allowance based on length of service.
• Season ticket loan for convenient commuting.
• Ongoing training, professional development, and fully funded English lessons.
• Regular social events, team activities and fitness sessions.
• Benefits like cycle to work scheme and annual long service awards.
• One allocated paid day per year for volunteering work.
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
• And much more.

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.