Room Attendant

You are a Room Attendant at Leonardo Hotels. Your role involves providing exceptional guest care, maintaining rooms and cleaning areas, and supporting hotel operations in a safe and efficient manner.

Main Tasks

• Offer exceptional guest care at all times
• Clean and service guest bedrooms and bathrooms in line with company standards
• Work in a timely and efficient manner to complete assigned tasks in line with productivity guidelines
• Respond to and complete guest requests politely and professionally
• Maintain a clean and tidy working environment for the department, including storerooms, trolleys and corridors
• Assist with cleanliness of other areas of the hotel as required
• Support cost control and environmental initiatives, including linen rejects and utility consumption
• Operate safely, reporting hazards, accidents, losses or damages to management
• Maintain awareness of utility consumption, ensuring all equipment, lights, etc. are turned off when not in use
• Utilise all relevant systems correctly to complete tasks in a timely manner
• Adhere to Company policies, Code of Conduct, procedures and legislation, including COSHH and Manual Handling
• Complete any other reasonable request by management or supervisor

Person Specification

• Genuine passion for delivering memorable moments to guests
• Positive approach to changing service environments and priorities
• Pro active with a hands on approach to delivering consistent results
• Embrace the Leonardo Hotels' Guest Care culture and work on own initiative
• Friendly team player who works effectively and efficiently with others
• Confident communicator, willing to suggest improvements and open to feedback
• Engaged with hotel initiatives to support the local community

Measurable Performance Indicators

• Demonstration of the Company vision, mission and values when interacting with colleagues and guests
• Customer reviews and satisfaction scores (e.g., )
• Achievement of agreed KPIs
• Fulfilment of the job skills checklist
• Regular review meetings with line manager

Available Ongoing Learning

• GROWonline BELONG induction and development courses
• Academy Technical skills training
• Team Coach
• 'Come Join Us' Guest Care training
• Opportunities to apply for internal development programmes:
  • Junior Chef Development programme
  • Graduate programme
  • Level 2 Apprenticeships in Hospitality

Perks

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company wide recognition scheme: vouchers for high street shops
• Talent referral scheme
• Thank You Week activities (ice cream trucks, yoga classes, etc.)
• Wellbeing Calendar
• Ongoing job related training programmes with clear progression paths

Company Commitment

We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability and provide opportunities ensuring everyone can fulfil their potential at work. We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected.