Romanian Speaking Customer Service Advisor

Romanian-Speaking Service Desk Adviser

Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multilingual team within their modern service office in Peterborough.

We are currently seeking Romanian-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent opportunity within a growing and supportive IT environment.

Hours:

40 hours per week between 7am - 7pm
(Must be flexible with shift rotation and occasional weekends)

Pay:

£14.22 per hour

What's on Offer:

• Competitive pay
• Overtime available (time and a half)
• Full training provided
• Weekly pay
• Progression opportunities within a growing IT team

Duties Include:

• Providing first-line IT support to external clients in a professional and efficient manner
• Logging, tracking, and updating support tickets accurately
• Troubleshooting hardware, software, and network-related issues
• Guiding users through solutions via phone and email
• Escalating technical issues where required
• Maintaining accurate documentation and support notes
• Supporting continuous improvement across service processes
• Delivering excellent customer service and building strong client relationships

Who We're Looking For:

• Fluent in English and Romanian (written and verbal)
• Strong communication and customer service skills
• Previous call centre experience beneficial but not essential
• Organised and methodical approach to work
• Previous IT support experience beneficial but not essential