Roland Store Stock Administrator & Customer Sup... Retail Roland London Store

ROLAND STORE STOCKADMINISTRATOR & CUSTOMER SUPPORT

JOB OUTLINE:

• Based: Roland Showroom on Denmark Street, London
• Reports to: Roland London Store Manager
• Hours: Full Time Monday-Friday

THE COMPANY

Roland Europe Group Ltd is a world leader in the design, manufacture and distribution of electronic musical instruments including keyboards, synthesizers, guitar products, electronic percussion kits, digital recording equipment, amplifiers and audio processing devices. The company values kindness, support, acceptance and hard work, offering room for personal development to all team members.

We provide a friendly, down to earth atmosphere where people can grow. We look for colleagues who are enthusiastic, positive, driven and eager to develop and challenge themselves. A passion for Roland, its products or music is an advantage but not essential.

THE POSITION

Support the store team in delivering the best experience by managing the operational side of the business-from receiving products in our store, through inventory management, to delivering goods to customers' homes or workplaces.

Key responsibilities include:

• Ensuring all stock arriving in the shop and warehouses is accounted for accurately.
• Tracking shipments and overseeing inventory audits.
• Maintaining organised stock rooms and correct product pricing.
• Coordinating deliveries to customers and resolving any issues.
• Communicating with customers, service providers and internal team members.

EXPERIENCE, SKILLS & QUALIFICATIONS REQUIRED

• Strong analytical and problem solving skills to resolve inventory related issues.
• Excellent organisational and time management skills to handle multiple priorities and meet deadlines.
• Attention to detail and accuracy in performing stock counts, reconciliations and data entry tasks.
• Ability to work well under pressure and adapt to changes.
• Good numerical and mathematical skills for inventory calculations.
• Physical stamina to perform tasks that may involve lifting and moving heavy items.
• Proficiency in using Microsoft Office applications, particularly Excel and Outlook.
• Excellent communication skills for building relationships with customers and team members at all levels.
• Interest in music and musical equipment is a bonus but not essential.

THE PACKAGE

• Competitive benefits package.