RF-2604-36 - Front of House Supervisor

Mount Charles Group are one of the largest privately owned soft Facilities Management, catering, and ancillary service providers in Ireland. If you are a customer focused individual and want to join a fun and family oriented business that believes people are its greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, have fun & grow together, take pride in what you do!

Working Pattern

35 hours per week, five days per week, shifts between 3:30 am and 11 pm.

Rewards

• 28 days' paid holidays (pro rata)
• Employee Assistance Program to support your health & wellbeing
• Company Pension Scheme
• Financial education/financial wellbeing advisory service
• Training & Development
• Uniform provided
• Company events

The Role

• Ensure the service achieves maximum efficiency and high customer satisfaction.
• Responsibility for all aspects of the service and team whilst on shift.
• Work with the site manager to review and plan for service.
• Ensure all bookwork is completed within agreed timescales and company requirements.
• Provide exceptional customer service to all customers.
• Implement staff training as required per company procedures.
• Ensure all HACCP, Food Safety and Health & Safety legislation requirements are always adhered to.

The Person

• Excellent communication, organisational, and time management skills.
• Previous experience working in a hospitality supervisory role.
• Ability to work in a fast paced environment, deal with issues as they arise, and contribute in all areas of service.
• The ability to prioritise and have an eye for detail.
• To promote and contribute to a harmonious working environment where all employees are treated with respect.
• Statutory training for the role will require basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day to day basis.

Equal Opportunities

The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. The successful applicant's offer is subject to the Access NI (Basic) check prior to commencement of the role. Mount Charles Group has a policy on recruiting ex offenders, a copy of which is available upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.

GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE