Revenue Protection Assistant - Barriers (Talent Pool)

Customer Service Professional (Barriers) - Hull (Talent Pool)

We're TransPennine Express and we're going places. Whether that's helping customers reach their destination, or ensuring our colleagues feel fulfilled and supported in their careers. We're looking for people with drive and enthusiasm to join our amazing team and help push for more progress within the rail industry.

As the face of TransPennine Express for our customers, you will demonstrate a genuine passion for customer service and a warm, welcoming manner. You will present yourself professionally and engage with a diverse, cross cultural team, handling difficult conversations and processing cash and card payments as required by the role.

You will assist customers with luggage and other needs, provide train service information such as times and platform details, and support ticket checking and selling while maintaining up to date service knowledge.

Our trains and stations operate 24/7, so you will work a varying shift pattern that may include early starts, night work and weekends.

We are looking for people who can demonstrate:

• Excellent customer service skills, in the good times and the bad.
• Friendly and approachable manner.
• Ability to speak clearly and confidently.
• Smart and well presented.
• Computer literate with the ability to use Microsoft packages.
• Ability to get to and from the location without relying on the rail service or public transport due to early shift start and finish times.

Applicants must be able to commute within 50 minutes by non rail transport.

What we offer:

• Excellent career prospects.
• A personal development plan.
• Structured training and development.
• Competitive salary paid on a four weekly basis.
• Generous annual leave entitlement.
• Free TransPennine Express rail travel for you and your dependents.
• Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 year of service, for you and your dependents.
• Free and confidential Employee Assistance Programme and Well being Portal available 24/7.
• Option to join the Railway Pension Scheme with significant employer contributions.
• Family friendly maternity and paternity benefits.
• High street and lifestyle discounts and a cycle to work scheme.

Terms and conditions apply.