Return Merchandise Authorization Administration Intern

About the Company:

HIKMICRO is a leading provider of thermal imaging equipment and solutions. Specializing in SoC and MEMS design, development, and manufacturing, the company offers thermal detectors, cores, modules, cameras and total solutions to the global market, serving customers in more than 100 countries and regions.

Job Description:

HIKMICRO is now looking for a Return Merchandise Authorization Administration Intern for the Technical Support Team. In this role, you will work closely with technical support specialists, after-sales service team and warehouse team. You will play a key part in managing the RMA process, supporting smooth and timely handling of product returns, repairs, and inventory movement.

This is a hands-on role that combines administrative duties with some physical tasks. You will gain valuable experience in after-sales support operations and cross-functional coordination in a dynamic international environment.

• Start date: ASAP (June or July 2025)
• Duration: At least 4 months
• Work location: On-site at our office in Hoofddorp, NL

Responsibilities:

• Monitor and maintain the RMA email inbox: respond to inquiries, provide basic troubleshooting suggestions, and route cases to the appropriate teams.
• Coordinate the return and exchange process, keeping all parties informed and ensuring timely follow-ups.
• Track and update incoming and outgoing RMA stock; assist with regular inventory checks.
• Support warehouse tasks, including helping with packaging, delivery coordination, and pick-ups.
• Provide general administrative assistance to the Technical Support Team as needed.

Your Profile:

• Enrolled in a Dutch higher education institution during the entire internship period (engineering, supply chain, business, or related background preferred).
• Comfortable with on-site work and occasional physical tasks in a warehouse setting.
• Able to handle repetitive tasks with a strong sense of responsibility and consistency.
• Available for at least 4 months, for 3 to 5 full working days per week.
• Detail-oriented and reliable with a can-do attitude.
• Proficient in Microsoft Office Suite, Outlook, and preferably SAP.
• Fluent in both English and Chinese.

What can we offer?

• Internship position in Hoofddorp (shuttle bus from Hoofddorp train station to the office provided)
• International working environment
• A young and dynamic team
• Competitive monthly internship allowance