Retention Sales Manager, Iberia

TrendAI , part of Trend Micro, is the global AI security leader seeking a dynamic Retention Sales Manager fluent in English and Spanish.

This role focuses on managing our existing customer base and driving two critical outcomes: protecting Gross Revenue Retention (GRR) and accelerating Vision One platform modernization.

Responsibilities

• Customer Value Management: Ensure customers derive maximum value from current solutions through proactive management and resolution of escalations.
• Platform Value Realization: Engage consultatively to identify and activate under utilized Vision One modules, increasing platform stickiness and retention.
• Strategic Platform Modernization: Lead modernization conversations, using deployment data and usage analytics to identify optimal migration opportunities and timing.
• Gross Revenue Retention Vigilance: Monitor early warning indicators of churn risk, implement mitigation strategies, and achieve regional GRR targets through systematic planning.
• Proactive Customer Engagement: Engage customers based on deployment data, addressing needs and pain points to retain and grow Annual Recurring Revenue.
• Quotation & Pipeline Management: Issue quotations timely, manage sales pipeline, and support sales processes for consistent revenue flow.
• Revenue Planning & Forecasting: Produce accurate revenue plans and forecasts reflecting current market and customer status.
• Channel Engagement: Collaborate with channel partners to scale retention efforts and expand customer reach.
• KPI Reporting & Market Analysis: Report on key performance indicators and analyze market opportunities to inform retention strategies.
• IT Skills & Migrations: Execute seamless transitions and integrations during migrations to Vision One, enhancing customer experience.

Qualifications

• Strong communication and negotiation skills, confident in territory ownership, and empathetic with a positive attitude.
• Excellent time management and forecasting abilities using CRM tools.
• Experienced in sales, preferably within a channel environment in the software or technology industries.
• College/university degree or equivalent work experience.
• Fluency in English and Spanish; proficiency in French is a plus.
• Interest in Cyber Security.

At Trend Micro, we embrace change, empower people, and foster innovation in a connected world. Our diversity and multicultural workforce are at the heart of our global success. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity, or veteran status. We do not allow discrimination or harassment of any kind.