Retail Technology Analyst

Retail Technology Analyst (Temporary)

We are currently recruiting for a Retail Technology Project Analyst on a Temporary full-time basis.

Roles and Responsibilities

• Control and management of third party suppliers and associated service delivery agreements
• Co ordinate the support and growth of mission critical IT systems to our retailers, involving a variety of in house and third party suppliers.
• Participate in projects throughout the initiation, definition, execution and close out phases of the project
• Participate in multiple projects in parallel
• Liaising with senior business managers from different functions to translate their needs into technical requirements.
• Communicate and implement the business strategies and objectives to the customer
• Achieve measured completion of projects to the satisfaction of the customer and the business
• Definition and management of quantitative metrics and Key Performance Indicators
• Development of operational procedures and system specifications
• Develop and maintain comprehensive user documentation on all aspects of the core procedures and responsibilities
• Train new members of the team as required
• Support our helpdesk on customer queries and troubleshooting of same
• Achieve measured completion of support requests to the satisfaction of the customer and the business
• Other projects as directed by the manager
• The role will involve nationwide travel and may include overnight stays

Skills & Experience

• At least 5+ years of retailer experience, resolution and issue management - in retail sector an advantage.
• Understanding of System Architectures, Advanced Excel
• Experience with ePOS in independent retailers and across technologies in a retailer ecosystem
• Ability to demonstrate a high level of ownership
• Strong Analytical skills, resolution management, organisational skills and good time keeping
• Strong communication skills and able to report clearly back with updates to management in good clear manner
• Demonstrate an ability to work on own initiative, ability to prioritize own workload and work to exacting deadlines
• Innovative, authoritative, have the ability to communicate on all levels
• Reach and exceed targets.
• Flexibility and adaptable in the approach to customer/business needs.
• Ability to effectively prioritise and execute tasks in a high pressure environment
• Excellent verbal, written communication and interpersonal skills.
• Must have a full clean drivers license

Advantageous

• Knowledge of the FMCG industry
• Experience within store technologies such as electronic shelf edge labels, digital screens, kiosks.
• Experience with retailer ordering platforms both B2B and B2C
• Experience with retailer store processes that can be improved with technology