Retail Team Leader

The Harry Potter Shop on Oxford Street is opening a flagship store that blends iconic storytelling with world class retail standards. We are seeking a team focused Team Leader to manage the day to day running of the shop, coaching and motivating a large front line team to deliver exceptional service on the shopfloor and in the back of house areas.

Benefits

• £16.80 per hour
• 25 days holiday (pro rata)
• GymPass access
• HBO Max & Discovery+ subscription, plus exclusive screeners app access
• Staff discounts on Studio Tour tickets, retail, food and beverage
• Access to Friends and Family events
• Option to join pension and private healthcare schemes

Responsibilities

• Run the shopfloor and back of house areas on shift, ensuring clear priorities, effective deployment and smooth workflows throughout the day.
• Maintain a strong physical presence on the shopfloor, responding quickly to trading demands, queues, replenishment needs and guest issues.
• Coordinate shopfloor and stockroom activity to ensure product availability, efficient stock movement and minimal disruption to trading.
• Set and maintain standards across service, presentation, cleanliness and safety, addressing issues immediately and constructively.
• Lead and direct colleagues during peak periods, reallocating resources as needed to support customer flow and operational demands.
• Coach colleagues in the moment, reinforcing service expectations, product knowledge and brand behaviours.
• Support onboarding and buddying of new starters, ensuring they can confidently operate in both shopfloor and back of house environments.
• Act as first point of escalation for operational issues, resolving where possible and escalating appropriately.
• Champion health & safety, loss prevention and compliance, ensuring procedures are followed at all times.

Qualifications

• Experience as a Team Leader, Supervisor or Senior Sales Assistant in a fast paced retail environment.
• Passion for coaching, developing and motivating others.
• Strong customer service focus with confidence leading large teams.
• Excellent communication skills and a proactive, hands on leadership style.
• Experience across both shopfloor and back of house operations.
• Comfortable using POS and retail systems.

Working Pattern

This is a full time role, 40 hours per week, on a seven day rota that includes weekends and bank holidays. Working hours are between 7:00 am and 10:00 pm.

Championing Inclusion

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. We are an equal opportunity employer and consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.