Retail Team Leader 13.25 per hour

If you're great with people and have a talent for making the most of a shop's potential, we're looking for a Retail Team Leader in the National Trust shop at Hughenden. In this role you can help everyone to have an enjoyable and memorable day.

Due to the requirement to lone work an outlet on occasions, we require you to be 18 or above for this position

Summary

If you're great with people and have a talent for making the most of a shop's potential, we're looking for a Retail Team Leader in the National Trust shop at Hughenden. In this role you can help everyone to have an enjoyable and memorable day.

Due to the requirement to lone work an outlet on occasions, we require you to be 18 or above for this position

You'll be working on Sundays, Mondays and another weekday with the flexibility to cover other days in the week and bank holidays as needed across the year.

For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

To find out more about what it's like to work within "Retail" at the National Trust, click here to watch our video.

What you'll be doing

You'll help to manage the shop so that it's both a delight for visitors and commercially successful. You'll monitor stock and promote products to help meet stretching financial targets. You'll lead by example when it comes to focusing on income and profitability, which help to fund the National Trust's vital conservation work.

You'll be supervising staff and volunteers in the shop, and working alongside colleagues in other departments to give the best possible service to everyone who visits.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

Who we're looking for

We'd love to hear from you if you're:

• able to lead, support and develop a team
• confident dealing with a people in a variety of situations, including when they have complaints
• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.

National Trust place

Hughenden Manor, Hughenden Park, High Wycombe, HP14 4LA

Documents

Retail Team Leader - Career Level A2.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 16th August 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.