Retail Supervisor Venues Olympia

We are looking for enthusiastic, reliable, and customer-focused individuals to join our casual event retail team as Retail Supervisors. If you thrive in fast-paced environments, enjoy leading teams to deliver excellent customer service, and want flexible work around exciting live events, we'd love to hear from you. The Venue

Olympia Events is one of London's leading live event venues, hosting world-class exhibitions, entertainment, conferences, and cultural experiences throughout the year. We are passionate about delivering exceptional guest experiences and creating a welcoming, energetic environment for both visitors and staff.

The Role

Our Retail Supervisors supports the day-to-day running of retail operations during exhibitions, conferences, concerts, and live events. The role involves supervising retail staff, maintaining high customer service standards, supporting sales targets, and ensuring smooth operational delivery in a fast-paced events environment.

Retail Supervisors act as a key link between frontline staff and management, helping ensure visitors receive an excellent experience while operations run efficiently and safely.

The Responsibilities

• Support the Retail and Events Management team during live events and busy trading periods
• Supervise and motivate retail staff onsite
• Lead team briefings before shifts and ensure staff are fully prepared for event operations
• Support the training and development of new and junior team members
• Assist with the setup, operation, and close-down of retail kiosks and event spaces
• Ensure excellent customer service standards are consistently delivered
• Monitor stock levels, cleanliness, and compliance with health & safety procedures
• Support smooth operations during high-footfall events and peak service periods
• Operate and oversee cashless EPOS systems and ensure accurate transactions

What we're looking for

• Experience in retail, hospitality, or event supervision
• Experience working in fast-paced live event, stadium, exhibition, or venue environments is desirable
• Strong leadership and team management skills
• Confident communicating with both staff and customers
• Excellent organisational skills and attention to detail
• Ability to remain calm and efficient under pressure
• Flexible approach to working evenings, weekends, and major event days
• Passion for delivering high-quality customer experiences in a busy events environment

Please note: this is a casual role, and hours will vary depending on event schedules.

What's in it for you?

• Competitive Rate of Pay - Earn a strong hourly rate for your work.
• Flexible Working - Choose shifts that fit around your lifestyle and commitments, helping you maintain a great work-life balance.
• Fortnightly Pay - Get paid every two weeks for the shifts you've worked.
• Sociable Workforce - Join a diverse and friendly team from across the city. Our casual workforce forms the heart of what we do - it's a great environment to meet people, make friends, and be part of exciting live events.
• Opportunities to Grow - Gain valuable experience in the live events industry and access to opportunities across Legends Global.

Recruitment Process Outlined

• 1st Stage - Invited to a face-to-face interview at Olympia.

Any offer of employment will be subject to satisfactory pre employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and-where relevant to the role-a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.

Inclusive Workplace

At Legends Global , we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There's never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.

If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.