Retail Supervisor - Waterloo

Vacancy Type Permanent/Part Time

Location Champion House, 19 Waterloo Street, Weston-Super-Mare BS23 1LF

Hours 15 hours per week, to include weekends and bank holidays. Either 2 x 7.5 hour days or 3 x 5 hour days - to be discussed at interview.

Salary £25,175 per annum, pro rata for part time. Hourly rate is £12.91

Application Deadline Tuesday, July 7, 2026 Job Expiry Time: 12pm

Job Summary

We are looking for a hands on, customer focused Retail Supervisor to support the day to day running of our Waterloo store. This is a practical, shop floor based role. You'll lead by example, create a welcoming environment for every customer and donor, and ensure our store looks its best every day.

What you'll be doing

• Creating a warm, friendly and helpful environment for customers and donors at all times.
• Encouraging donations and Gift Aid sign ups in a confident and professional way.
• Supporting volunteers on shift, helping them feel confident and valued in their roles.
• Supporting the team to ensure the shop floor is well presented, fully stocked and visually appealing.
• Processing donated stock efficiently - sorting, pricing, steaming and replenishing.
• Supporting the smooth day to day operation of the store, including opening and closing when required.
• Maintaining high standards of health and safety, cash handling and security.

What we're looking for

• Experience in a retail environment where customer service is at the heart of what you do.
• A natural people person who enjoys talking to customers and building rapport.
• Confidence supervising volunteers and supporting others to deliver great service.
• A hands on approach - happy to work across shop floor and back of house.
• Energy, resilience and the ability to work at pace in a busy environment.

What we offer

• 25 days annual leave + bank holidays.
• Contributory pension scheme.
• Employee discount scheme with major retailers.
• Free parking at some of our sites.
• Family friendly benefits.
• Employee Assistance Programme.
• Staff social activities and opportunities to take part in challenge events & fundraising.

By joining our Waterloo team, you won't just be working in retail - you'll be helping to create a welcoming community space that raises vital funds for local hospice care. Every interaction, every donation and every sale helps us continue providing specialist care for local people and their families.

An Enhanced DBS check will be required (arranged and paid for by us).