Retail Store Supervisor

Reality Enterprise Ltd T/A CEX is a market-leading technology retailer specialising in buying, selling and exchanging a range of technology and entertainment products. We are currently seeking a Retail Store Supervisor for our Sunderland store. The Store Supervisor will be responsible for delivering exceptional customer service through effective communication and interacting with customers on a daily basis, whilst working alongside the rest of the management team to ensure optimal operations of the store and team.

Key Duties and Responsibilities:

• Sets an example and encourages staff to meet and exceed the company's goals and objective
• Exceed your targets and bring fresh ideas to the business
• Ensure the store is opened/closed in line with the policy
• Monitors staff on the tills
• Assists store management to achieve store goals and targets
• Trains and supports staff, setting goals where appropriate
• Maintains a positive team environment to ensure success
• Responds to customer issues in a professional manner
• Maintains the supervisor email account by actioning all emails on a daily basis
• Ensure daily processes listed below are being adhered to:-
• Relabelling
• Stock Checks
• E-com
• Testing
• Ensure complies with the store standards:-
• Daily/weekly/monthly paperwork
• Stock control - proficient in RMA/blocked phone processes
• Loss Prevention - Investigate stock issues
• Reliable
• Constructive problem solving abilities
• Integrity and strong work ethic
• Ability to work in a team environment
• Customer service, sales and people oriented
• Proactive
• Organisational skills
• Knowledge, Skills & Qualification
• Able to prioritise
• Flexible and adaptable to the needs of the organisation
• Problem-solving and decision-making aptitude
• Able to handle multiple priorities at one time

Wage: £13.01 per hour

Casual Dress

Company events

Bonus Scheme