Retail Store Manager- Thurles

Retail Store Manager -Thurles, Tipperary

Business Area:

01

About This Role:

As a Retail Store Manager at eir, you will a face of our brand, leadinga passionate team that drives customer satisfaction and sales success. In thisrole, you will be responsible for delivering exceptional customer service whilemanaging the day-to-day operations of the store. Your primary focus will beensuring that both new and existing customers receive personalized broadbandand mobile solutions that suit their needs. You'll play a vital role in maximisingrevenue and enhancing eir's position in a competitive retail market. Enjoyearning a competitive salary along with additional earnings from our attractivecommission structure.

Why This Role:

This is an exciting opportunityto lead a thriving store while contributing directly to the success of the eirbrand.

As the Retail Store Manager,you'll:

• Manage the store's daily operations and lead a motivated team.


• Set and achieve monthly sales targets to grow the business.


• Deliver exceptional service and provide tailored solutions to customers.


• Foster a high-performance culture, motivating your team to hit goals and exceed customer expectations.

Benefits include

• Ongoing professional development and training opportunities.


• A supportive and dynamic work environment where growthis encouraged.


• The chance to make a real impact within one ofIreland's leading telecommunications companies.


• Enhanced earning potential through various staffincentives.


• Staff offer.


• Free eir Wellness Programme & Employee AssistanceProgramme.


• Discounted healthcare plan.


• 22 days annual leave.


• Generous family friendly policies, includingfertility, pregnancy loss, menopause and others.


• Commitment to Diversity and Inclusion.


• Paid leave benefits incl. maternity and sick leavebenefits.


• Tax saver tickets and bike to work scheme.

Salary and remuneration

Monthly salary + competitivecommission structure.

Expectations From TheRole:

As a Retail Store Manager, you'll take on key responsibilities,including:

• Understanding Customer Needs: Engage with customers toidentify their needs and offer tailored broadband and mobile solutions.


• Achieving Sales Targets: Lead by example to ensureindividual and team sales targets are consistently met and exceeded.


• Customer Retention: Effectively manage customerqueries, ensuring their issues are resolved promptly and efficiently to buildlong-lasting loyalty.


• Operational Excellence: Oversee the daily operationalaspects of the store, including stock control, cash management, andadministrative duties.


• Policy and Procedure Implementation: Responsible for theadherence to eir's policies and procedures to provide the highest level ofservice and operational standards.


• Market Awareness: Stay current with industry trendsand competitor offerings to provide customers with up-to-date and relevantinformation.

Requirements For ASuccessful Application:

Knowledge, skills and abilities

• Strong communication skills with the ability tosimplify complex products and services.


• Ability to engage customers confidently, offeringtailored solutions and building trust.


• A passion for mobile technology andtelecommunications, with a curiosity to stay up to date with the latestindustry developments.

Qualifications

• Relevant diploma or certification is a plus, but notessential.


• 2-5 years of retail or customer-facing experiencepreferred (life experience considered).


• Industry knowledge is an advantage but not essential;we provide ongoing training to ensure you're up to speed.

Others:

Our purpose is to connect for a better Ireland.

Our ambition is to be the number one choice fortelecommunications and technology solutions, delivering for our customers todayand into the future.

Our new values and behaviours reflect both who we areand who we strive to become. They are the way that we bring our purposeto life in eir.

We are committed tocreating an inclusive and supportive work environment. If you require anyreasonable adjustments during the application or interview process, please letus know, and we will work with you to meet your needs.

If successful in the interview process, eir reserves the right to conduct