Retail Store Manager

Description

As a Store Manager, you are responsible for leading your store to success. You'll inspire and develop your team, drive commercial performance, and ensure every customer enjoys a welcoming, well run, and engaging shopping experience. You'll take ownership of all aspects of store operations, from people and performance to standards and service.

Your Mission

• Lead, coach, and develop your team to deliver excellent customer service and achieve store targets.
• Lead by example as a brand ambassador representing The Works to inspire your team to follow.
• Take full ownership of store performance, using data and insights to drive results.
• Ensure high standards of visual merchandising, stock availability, and store presentation.
• Recruit, onboard, and train new team members, building a high performing, engaged team.
• Manage rotas, payroll, and operational tasks to ensure efficient day to day running.
• Maintain compliance with health & safety, cash handling, and loss prevention policies.
• Foster a positive, inclusive, and supportive team culture where people feel developed, and genuinely cared for.
• Collaborate with your Area Manager, stores in your area and central teams to implement business initiatives and share feedback from the shop floor.

Skills / Behaviours That Will Set You Apart

• Proven experience in a retail management role.
• Strong leadership and people development skills.
• Commercially focused with a track record of delivering results.
• Excellent communication, planning, and organisational abilities.
• Confident using data to inform decisions and improve performance.
• Flexible, resilient, and able to adapt to changing priorities.
• Experience in a high volume or value retail environment.
• Familiarity with retail systems and reporting tools.
• Experience managing recruitment, training, and performance processes.
• Tech savvy with using back office systems, EPoS Tills, emails and video calls.