Retail Service Manager- Plymouth

Retail Service Manager - Plymouth

Full time, permanent position based at Plymouth Train Station.

Join the Journey. Are you passionate about delivering exceptional customer service and thrive in a fast paced, people focused environment? CrossCountry is looking for enthusiastic Retail Service Managers to join our dynamic team based in Plymouth.

What will you be doing?

• Be the face of CrossCountry onboard our trains, welcoming passengers and ensuring a high quality at seat catering service.
• Serve refreshments in Standard Class and offer complimentary service in First Class, ensuring passengers travel in comfort and style.
• Maintain a strong focus on customer satisfaction by delivering efficient, proactive service at all times.
• Work seamlessly with onboard crew and local colleagues, upholding a professional appearance that reflects our brand.
• Support training and continuous development during the initial 4 week training programme at our Customer Service Training Centre in Derby.
• Be flexible to work early mornings, evenings, weekends, and bank holidays.

Qualifications:

• Excellent people skills: confident, approachable, and adept at connecting with customers.
• Strong work ethic: reliable, consistent, and committed to high standards.
• Team player: works seamlessly with onboard crew and local colleagues.
• Flexible schedule availability, including unsocial hours.
• Professional appearance that reflects the CrossCountry brand.

Location requirement: Must live within 1 hour's commute of Plymouth and be able to travel at unsocial hours reliably.

Salary: Starting salary £26,888, rising to £34,061 after successful training (based on a 38 hour week).

Benefits:

• Holiday allowance of 30 days, increasing by one day a year up to a maximum of 35 days.
• Defined benefit pension plan.
• Free travel on Arriva Rail services (CrossCountry, Chiltern, and Grand Central).
• 75% off travel on other UK rail companies.
• Discounted European rail travel after one year.

Career opportunities: Grow within CrossCountry's national transport brand.

Application deadline: Monday 13th July 2026.

Successful applicants will be required to attend a medical examination and have a DBS check.