Retail Security Officer

Retail Security Officer Location

Poundstretcher Acocks Green, Birmingham

Hours & Shift Pattern

30 Hours Per Week

Days of Work:

• Monday: 10:00 - 18:00
• Wednesday: 10:00 - 18:00
• Friday: 10:00 - 18:00
• Sunday: 10:00 - 16:00

Pay Rate

£12.71 per hour

What's in it for You?

• Contributory pension scheme
• Friendly and supportive team environment
• Ongoing training and career development opportunities
• Opportunities for overtime
• Access to an advanced/early pay scheme
• Employee Assistance Programme and wellbeing support
• Opportunity to work for a leading security provider

About the Role

As a Retail Security Officer, you will play a vital role in maintaining a safe, secure, and welcoming environment for customers, colleagues, and visitors while delivering excellent customer service.

Key Responsibilities

• Providing a visible security presence within the store
• Conducting site patrols and surveillance
• Incident reporting and management
• Completing Daily Occurrence Book (DOB) entries
• Preventing theft, loss, and anti-social behaviour
• Responding professionally to incidents and emergencies
• Supporting store management and staff
• Building positive relationships with customers and visitors
• Maintaining strong tenant and customer relations
• Problem solving and conflict resolution
• Ensuring all security procedures are followed

About You

To be successful in this role, you will have:

• A valid SIA Door Supervisor Licence
• Own transport is essential
• Excellent communication and customer service skills
• A professional and confident approach
• Strong observational and problem-solving skills
• The ability to remain calm under pressure
• A full five-year checkable employment history
• Previous retail security experience is desirable but not essential