Retail Sales Associate - Full-Time (Stratford Westfield)

Full-Time Retail Assistant - Westfield Stratford City, Designer Toys and Collectible Pieces

Location: Westfield Stratford City, London E20

Job Type: Full-time, Permanent

Pay: £28,000 per annum

Working Hours: 40 hours per week

About POP MART

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

What to Expect

POP MART is a boutique-sized company with a young and multicultural team.

As part of our team, you will:

• Gain valuable experience across the full retail life cycle.
• Work with colleagues from different countries and cultures.
• Receive structured customer service, retail operations and product training.
• Have the opportunity to contribute to the growth of a fast-growing global brand.
• Develop your retail and customer service skills in a fun and dynamic environment.

Key Responsibilities

• Provide exceptional customer service and create a memorable shopping experience for every customer.
• Welcome customers into the store and assist them with product enquiries.
• Support customers in discovering POP MART products and collections.
• Process customer transactions accurately through the till.
• Assist with the daily opening and closing of the store.
• Maintain high standards of store presentation, cleanliness and merchandising.
• Replenish stock and support stockroom operations.
• Assist with deliveries and stock movements when required.
• Support the wider team in achieving store sales and performance targets.
• Follow company procedures relating to cash handling, loss prevention, health and safety, and customer service.
• Be flexible and available to work evenings, weekends and public holidays.

Required Qualifications

• Fluent in professional English, with excellent verbal and written communication skills.
• Proactive and enthusiastic, with a strong customer service mindset.
• Passionate about delivering an excellent and memorable customer experience.
• Team-oriented, with the ability to work effectively with colleagues.
• Reliable, flexible and willing to learn.
• Comfortable working in a fast-paced retail environment.

Desirable but Not Essential

• Previous retail or customer service experience.
• Interest in designer toys, collectibles, fashion, entertainment or popular culture.
• Experience working with a till or point-of-sale system.
• Ability to speak additional languages.

Benefits

• Selected POP MART toys as appreciation gifts each month.
• Structured bonus/commission opportunities in line with company and individual performance.
• Comprehensive training and development programmes.
• Regular team social events.
• Paid rest breaks.
• Company pension.
• Employee assistance programme.

Equal Opportunity

POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary. As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

Company Overview

POP MART is a rising global force in pop culture and entertainment. Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences. Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. We manage & represent incredible artists from all over the world. Our roster spans dozens of iconic characters, like MOLLY, DIMOO, SKULLPANDA, THE MONSTERS, HIRONO and more. With our IP characters, we create iconic cross-overs. Our mission is to light up passion & bring joy around the world. POP MART is not just a brand, it's a galaxy of creative possibilities.