Retail Programme Delivery Director

Retail Programme Delivery Director - 18 Month FTC

What you will do:

• Lead the strategic delivery of transformation in Retail Banking
• Own end-to-end delivery across onboarding, everyday banking, lending, liquidity and assisted channels, aligning teams around customer outcomes
• Translate programme strategy into clear priorities, deliverables and launch readiness criteria
• Partner with Technology, Data and Product teams to shape target architecture, platform capabilities and migration approach
• Ensure data requirements are governed and delivered to support migration, automation, reporting and operational readiness
• Drive digital enablement, straight-through processing and automation to improve customer experience and operational efficiency
• Establish robust governance, reporting and decision making frameworks, providing transparency on progress, risks and dependencies
• Lead engagement with Risk, Compliance, Legal, Audit and regulatory stakeholders to ensure launch readiness and control effectiveness
• Lead and inspire cross functional teams, fostering a customer focused, accountable and collaborative delivery culture
• Oversee risk management, testing, implementation, vendor performance and the controlled transition into BAU operations

What you will need:

• Excellent Retail and business banking knowledge and understanding
• In depth knowledge of banking regulations
• Extensive experience of running and managing large scale transformation programmes
• Excellent senior stakeholder management and relationship building skills
• Ability to bring multiple stakeholders, teams and colleagues on a remediation journey
• Skilled in working cross functionally to achieve business goals

Our promise to you

• We will make sure that you are well rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!