Retail Operations Support

We are looking for a highly organised and proactive Retail Operations Support professional to join our Retail team. This role plays a vital part in ensuring smooth day-to-day retail operations through effective stock coordination, reporting, administrative support, and visual merchandising assistance.

Working closely with retail leadership and on-site teams, you will help maintain accurate stock control, deliver reliable performance reporting, support strong in-store presentation standards, and contribute to a confident, sales-focused retail environment.

This is an excellent opportunity for someone who enjoys a varied role combining operational coordination, data accuracy, and hands-on retail support within a fast-paced theme park environment.

Key Responsibilities Stock & Store Coordination

• Maintain clear oversight of stock levels across all retail outlets.
• Identify low stock risks, replenishment needs, and product gaps.
• Coordinate stock movements between locations to support demand.
• Assist with stocktakes, cycle counts, and variance investigations.
• Liaise with approved suppliers to place and track orders.
• Monitor delivery schedules and resolve discrepancies.
• Maintain accurate supplier records, pricing, and order histories.
• Support strong supplier relationships and reliability.

Operational Support

• Assist with daily retail coordination and store readiness.
• Support deliveries, stock processing, and system updates.
• Help prepare stores for peak trading periods and seasonal events.
• Provide on-floor support during busy periods when required.
• Assist with creating staffing schedules across the department.

Reporting & Administration

• Produce daily and periodic sales and stock reports.
• Maintain accurate performance data and records.
• Support basic analysis of trends and product performance.
• Manage retail files, databases, documentation, and meeting records.
• Encourage strong selling behaviours and guest engagement.
• Support basic sales training and product knowledge briefings.
• Help monitor performance and identify opportunities to improve spend per head.
• Assist in maintaining high presentation standards across outlets.
• Support seasonal displays, launches, and product placement.
• Ensure clear pricing, availability, and visual consistency.

Compliance & Standards

• Follow health & safety and retail compliance procedures.
• Support audit readiness through accurate documentation.
• Promote safe, organised, and efficient working practices.

What We're Looking For

• Strong organisational and administrative skills.
• Experience in retail operations, stock control, or merchandising support.
• High attention to detail and accuracy in reporting.
• Confident communication and teamwork skills.
• Ability to work flexibly in a fast-paced environment.

Reporting to: Head of Retail Operations

Hours: Full-time - 40 hours per week, 5 days out of 7 (including weekends & bank holidays)

Why Join Us?

This is a fantastic opportunity to be part of a dynamic retail team within one of the UK's most popular family attractions, where you can develop your operational expertise while contributing directly to commercial success and guest experience.

Benefits

• 30 days annual holiday
• Discounts on park entry
• Reduced rates on hotel stays
• Company pension scheme
• And much more

Apply today to take the next step in your retail operations career.