Retail Operations Manager - Myprotein Kitchen

Division

Location

UK, Manchester

Job Type

Full-time

About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you'll go further, faster. What are you waiting for?

About THG Nutrition

THG Nutrition is home to some of the best loved and most trusted names in wellbeing and nutrition, including Myprotein, the world's largest online sports nutrition brand, its family of brands, Myvegan, Myvitamins & MP Activewear. We want to be the world's most empowering health movement, championing everyone to live healthier, more active lives. Our brands and people exist to break boundaries, to power and to empower those who want more. Everything we do is in house, from manufacturing and new product development to content creation, e commerce, marketing and logistics. This means we're perfectly positioned to deliver to our vision and keep our place at the top of a fast moving, global industry. It's an incredibly exciting time to join the team, and we're always looking for talented people who share our vision and values to drive our Nutrition movement forward.

Job Title: Retail Operations Manager
Reports to: Events & Activations Manager
Location: Myprotein Store, Abbey House, 74 Mosley Street, Manchester, M2 3LW

Role Type: Full time, Permanent

About the Myprotein Store - Manchester

The Myprotein Store is the first brick & mortar flagship store for the brand. Located in the heart of Manchester city centre, it combines a retail space with a unique blend of fitness, nutrition and lifestyle, including a premium café experience. Customers can enjoy expertly made coffee, healthy snacks, and Myprotein product sampling, all within a sleek and community focused environment.

Role Overview

The Retail Operations Manager is responsible for overseeing the day to day running of the Myprotein Kitchen, ensuring operational excellence, exceptional customer service, and consistent brand standards. This role also plays a key part in supporting events, pop ups, and activations.

You'll lead a passionate team, drive operational efficiency, and ensure the Myprotein Kitchen delivers an outstanding customer experience every day.

As a Retail Operations Manager You'll: Operational Management

• Oversee all daily retail operations, including staffing, stock management, customer service, and health & safety compliance.
• Ensure consistent delivery of high operational standards across all shifts.
• Monitor sales performance, KPIs, and operational metrics, implementing improvements where needed.
• Manage scheduling, payroll inputs, and resource allocation to meet business needs efficiently.
• Work closely with the kitchen and retail teams to ensure smooth coordination between front and back of house.
• Lead, motivate, and train team members to deliver excellent customer service and uphold Myprotein's brand values.
• Conduct regular performance reviews and implement development plans.
• Foster a positive, collaborative, and high performing team culture.

Event Support & Execution

• Coordinate and oversee retail operations for on site and off site events, pop ups, and activations.
• Work with marketing and events teams to plan logistics, staffing, and product availability for events.
• Ensure a seamless customer experience and operational consistency during all events.

Customer Experience & Brand Representation

• Uphold brand standards and ensure all interactions reflect Myprotein's ethos and tone.
• Resolve customer issues effectively and ensure feedback loops are in place to continuously improve service quality.
• Support the launch of new menu items, products, or promotional campaigns.
• Manage budgets, cash handling, and financial reporting for the retail unit.
• Analyse sales data and identify opportunities to drive revenue and efficiency.
• Ensure compliance with company policies, legal requirements, and health & safety regulations.

Skills & Experience Required

• Proven experience in a retail operations or hospitality management role (ideally within food, beverage, or fitness industries).
• Strong leadership, communication, and people management skills.
• Excellent organisational and problem solving abilities.
• Ability to work in a fast paced, hands on environment.
• Experience coordinating events or activations is highly desirable.
• Strong understanding of operational KPIs, stock management, and budgeting.
• Passion for health, fitness, and the Myprotein brand.

What's in it for me?

• Access bespoke development programmes that have been designed and developed by our in house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don't want to work on your birthday? We don't either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Access face to face and virtual appointments with our in house GP.
• Access our in house CBT therapist.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State of the art on site gym.
• Access to our on site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On site staff shop.
• Access to on site barber.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.