Retail Manager

Job Summary

Commercial, people first leader to operate one of our large format Donation Centres (roughly 8,000 sq ft) handling up to 10 tonnes of donated goods a week within The Salvation Army Trading Company Ltd (SATCoL). You will generate and manage stock, lead a predominantly volunteer team, build community relationships, and drive commercial performance.

Responsibilities

• Day to day operations and financial performance of the donation centre
• Recruit, coach and retain a bank of volunteers for sorting, repair and up cycling tasks
• Build and nurture local partnerships with businesses, Salvation Army Corps and individuals to secure donations and volunteer skills
• Use social media and creative promotions to attract supporters and increase footfall
• Lead a diverse team, inspiring motivation and creating a positive workplace culture
• Ensure high quality service for donors, customers and the wider community

Qualifications

• Resilient, supportive and hands on with a positive attitude
• Experienced in customer service and capable of delivering an exceptional customer experience
• Dynamic leadership style with enthusiasm for success
• Passion for developing people and team members
• Strong ideas for partnerships that support re use and repair services
• Interest in environmental sustainability and community engagement
• Engaging personality with drive to achieve outcomes

Benefits

• Annual leave starting at 26 days plus bank holidays, with option to buy an extra week
• Virtual GP service - 24 hour phone and video consultations
• Defined contribution pension scheme with company matching up to 6% and life assurance of 3 salary
• Company sick pay from end of probation and increasing with tenure
• 25% discount on all original, full priced products sold by SATCoL
• Commitment to employee wellbeing and a supportive team culture

Equal Opportunities

We are an equal opportunities employer. All applicants and staff are treated fairly, irrespective of race, gender, age, disability, sexual orientation or religion.

Application Process

Initial telephone conversation will review experience. Successful candidates are invited to an assessment centre (interview, group discussion and business planning exercise) on Thursday, 28 May.