Retail Manager 29,367 pa

Summary

As our Retail Manager, you'll play an important part in helping people enjoy their day and generating crucial funds for the National Trust to invest in protecting and caring for places. In return, we'll give you the chance to be creative and give you the support and tools you need to build your career.

Internal designation: Retail Manager (Band 1).

Hours & Salary

Annualised hours - 1950 hours per year with flexible weekly hours averaging 37.5, paid in 12 equal instalments. Salary is £29,367 per annum. Duration: Permanent.

Location

Blickling, Norwich NR11 6NF.

What you'll be doing

Your focus every day will be on your customers: going out of your way to ensure they're having their best possible day. You'll lead your team, encouraging them to speak to people, listen, and inspire them to understand the impact of their sales on the Trust's work. You'll set ambitious targets and work together to achieve them through high standards of customer service and retail presentation.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

Who we're looking for

• Experienced retail manager, familiar with standard processes (selling, merchandising, space management, stock control, risk)
• Skilled in coaching, developing and leading teams
• Experienced in managing rotas and recruiting staff
• Adept at maximizing sales in a retail outlet

The package

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Requirements

Compliance: Eligibility to Work in the UK.

Equal Opportunity Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment process to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.

Closing Date

Closing Date: 12th July 2026.