Retail Manager - EU Travel Retail Operations

Retail Manager - EU Travel Retail Develop and execute regional growth strategies to expand Charlotte Tilbury's travel retail presence

Location: London

Job Tags: Operations

About The Role Retail Manager

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionized the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen. Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech - all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About the Role

We're looking for an ambitious and experienced Retail Manager to join our fabulous Travel Retail team.

Responsibilities include building retailer relationships, identifying commercial opportunities, leading a field team comprising of store-based business managers and retail artists and managing corresponding budgets, showcasing strong budget management capability and being confident in retail sales forecasting, reporting and data analysis.

KPIs are retail sales achievement, market share gains, mystery shopping score and team turnover.

Sales Objectives and Market Share Gains

• Define development and growth strategies with the Head of Travel Retail, Europe for the designated accounts and implement them successfully in stores.
• Deliver sell-out in line with forecast commitments.
• Identify and capitalize on opportunities to drive brand awareness, performance, and market share across the region.

Account Management

• Build strong relationships with retailer contacts to optimize brand presence, maximize share of voice, and negotiate industry-leading joint trading plans.
• Deliver regular business/sales updates and critical market insights, acting as the connection between our stores and the Magic Office.
• Lead quarterly business reviews and half-year external strategy meetings, producing strong insights and action-driven 360 plans.

High Performance Teams

• With the people partner, recruit high performing retail teams for each store launch.
• Set ambitious and achievable sales targets to the field teams.
• Lead and inspire your team of business managers and retail artists.
• When needed, address performance and engagement needs identified, building an environment of inclusion and motivation within your defined area.
• Work alongside the field training manager to ensure commercial and development training needs are met within the region.

Brand Image Building and Launch of New Campaigns

• Work in close collaboration with Travel Retail Marketing & VM teams to develop trade plans and on-counter activities.
• Successfully launch and sustain new products and campaigns as per the global Travel Retail Marketing strategy.

Effective Commercial & Budget Management

• With the Head of Travel Retail, Europe, monthly retail forecasting by store.
• In alignment with finance and retailer partners, forecast and manage all retail staffing costs, including recommended FTEs, commissions and incentives management.
• Manage T&E budget, staying within approved monthly expenditure.

Operational Excellence

• Set standards for executional excellence, support new processes, and work cross-functionally to enhance brand presentation and in-store execution, including but not limited to assortment, stock availability on counter, price updates.

Who You Will Work With

In this role you will be reporting into the Head of Travel Retail - Continental EU and working very closely with the wider commercial team.

About You

• Must be able to travel within region and to Magic Office regularly. Roughly a 40/60 split.
• Extensive experience in retail or sales management, with direct experience in Travel Retail desirable but not mandatory.
• Strong people focus, team spirited and passionate about developing teams.
• Proven track record of successful negotiations & ability to influence others.
• Target-focused and results-driven.
• Excellent numerical and analytical skills.
• Effective communicator, both written and verbal with a structured and organized approach.
• Excellent presentation skills and classroom delivery.
• Personable and approachable; able to build rapport quickly & effectively.
• Self-starter; able to motivate oneself and others.
• Ability to manage multiple priorities and adapt to changing priorities. Agility is key!
• Solution-oriented with ability to problem solve in a timely manner.
• German language is desirable but not mandatory.

Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.