Retail Logistics Team Lead

Location

Farnborough

Salary

£22,943 per annum (WTE £28,679 based on 40 hours a week)

Hours

32 hours per week - worked over 4 days, Monday to Saturday on a rotation basis

Application Deadline

Sunday, July 5, 2026

Job Summary

We are looking for a Retail Logistics Team Lead to run our highly successful and extremely busy logistics team based in Farnborough. The role involves supervising drivers and volunteers, managing routes, ensuring smooth operation, maintaining a vehicle fleet, and delivering excellent customer service.

About You

• Previous experience in managing or supervising a team, ideally within a logistics environment managing drivers and volunteers
• Good IT skills and openness to introducing new solution based technology
• Full Driving Licence with some experience of driving a Luton van or similar sized vehicle
• Good knowledge of the local area
• H&S knowledge for a working van fleet of 6 vehicles, including maintenance and vehicle checks
• Required skills to ensure that the logistics operation runs smoothly and delivers customer satisfaction
• Great organisational skills with the ability to plan routes, maximise resources and manage expenditure
• Exceptional customer service orientation and desire to support our patients and their loved ones
• Excellent interpersonal and communication skills with previous customer service experience and working within a team
• Capability to work independently and as part of a busy team
• Ability to lift, sort and move donated items, including furniture

About Us

We are based in Farnham and Guildford and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness across West Surrey and North East Hampshire. Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care when it matters most. Our Retail team members are pivotal in raising funds to deliver our vital services, ensuring "every day is precious" for our patients.

Equal Opportunities

Phyllis Tuckwell is committed to creating a diverse and inclusive culture, with fairness and equality at its core. We are an equal opportunities employer and value the unique knowledge, skills and experiences of all employees. We welcome applications from all sections of the community. All appointments are made following a fair and equitable process based on merit, job requirements and business need.

Benefits

• Six weeks paid holiday plus public holidays
• Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
• Health Cash Plan Scheme
• Employee Assistance Programme
• Staff Benefit Scheme
• Blue Light Discount Card

Career Development

• Skill Development and Training
• Internal Mobility and Career Progression
• Upskilling
• Apprenticeships
• Coaching
• Diverse Training Courses

Workplace Culture

• Equal Opportunities employer
• Flexible hours and flexible working
• Supportive colleagues
• 97% of our staff are proud to work for Phyllis Tuckwell

Phyllis Tuckwell Birdsong Hospice staff survey 2023

Contact

For further information regarding the role please contact Cheryl Morley at or phone . If you are unable to apply online or have any questions about the recruitment process, contact HR on or email .

Closing Date for Applications

Sunday, July 5, 2026.

We reserve the right to close the role ahead of the closing date should sufficient applications be received. Your early response is therefore encouraged. Please note that we do not hold a sponsor licence and therefore are unable to provide visa sponsorship.

NO MEDIA OR AGENCIES