Retail Investigations Administrator

We are a Sunday Times Top Track 100 company and one of the UK's fastest growing privately owned companies. The Range has grown enormously since its inception in 1989 and now has over 200 stores nationwide. People are at the heart of our retail concept, and we want to invest in our staff and make the future extraordinary.

As a result of our expansion plans, and our continued ongoing success, we are seeking a dynamic Retail Investigations Administrator to be based at our Head Office in Plymouth.

About the Role

We are seeking a highly organised and detail-oriented Retail Investigations Administrator to support our Retail Loss Operations Department. This role focuses on investigations relating to retail store activity, including stock loss, operational incidents, internal misconduct, and external theft.

This is an analytical, office-based role where you will support investigations by reviewing operational records, analysing incidents, and preparing detailed evidence packs for senior reviewers. The role involves using a range of systems and tools, including CCTV, POS data, and Power BI, while ensuring all work is completed in line with company procedures and standards.

This opportunity would particularly suit candidates with experience in retail operations, loss prevention, retail administration, compliance, or analytical support roles who are comfortable working with sensitive information and managing multiple priorities simultaneously.

Strong organisational skills and attention to detail are essential, as you will be responsible for maintaining accurate records throughout the investigative process.

Responsibilities

• Support investigations relating to retail store activity, including internal and external dishonesty.
• Review incident reports, operational records, and CCTV footage to identify relevant information.
• Gather, organise, and prepare evidence packs for internal investigations.
• Build accurate timelines and clearly document investigative findings.
• Identify patterns, inconsistencies, anomalies, and trends within operational data.
• Maintain accurate case records and investigation documentation.
• Ensure all information is handled confidentially and in accordance with company procedures and Data Protection requirements.
• Provide administrative and analytical support to the wider investigations and operations team.
• Assist with cross-team operational support during periods of leave or absence.

Person Specification

• Has exceptional attention to detail and a high level of accuracy.
• Is highly organised and able to manage multiple cases and deadlines effectively.
• Enjoys analysing information and solving problems methodically.
• Can remain focused while reviewing detailed information and evidence.
• Handles sensitive and confidential information professionally.
• Has strong administrative and computer skills, including confidence using multiple systems.
• Communicates clearly and maintains accurate documentation.
• Works well independently and as part of a wider team.

What we offer

• Pension
• Long service awards
• Cycle to work scheme

Position

Permanent, Full-time

Hours

Flexibility to work 12-hour day shifts on a 4-on, 4-off rota.