Retail Front-End Customer Experience Lead

B&M Retail Limited in Lincoln is seeking a Customer Service Manager to lead the store's front-end experience and drive excellent customer service.

You will manage a team across days, evenings and weekends, ensure fast queues, handle customer queries with confidence, and monitor service standards and KPIs to achieve high customer satisfaction.

The role is permanent and full-time within the store management team, offering opportunities for career progression and a supportive, inclusive environment.