Retail Excellence Specialist (m/f/d)

paper republic is one of the world's fastest growing brand of premium notebooks and leather accessories. We design, produce and ship our notebooks directly to 300.000 customers worldwide through our own ecommerce website. We are a dynamic international team over 110 people with more than 25 nationalities who like to develop and implement ideas together.

This role defines how paper republic comes to life across all stores globally, by ensuring that every store of paper republic (stores, shop-in-shops, and wholesale partners) feels unmistakably paper republic.

As the global reference for retail experience and operational excellence, you will design the frameworks, standards, and tools that ensure every store, shop-in-shop, and wholesale partner delivers a consistent, premium brand experience.

• You'll define and evolve global retail experience and operational standards for owned stores and partner locations
• You'll develop and maintain physical brand and retail guidelines, translating brand values into tangible in-store execution
• You'll own the global retail audit framework, regularly reviewing points of sale and identifying opportunities to elevate consistency, visual merchandising, and customer experience
• You'll create and continuously improve retail toolkits (VM guidelines, manuals, checklists, toolbooks) used across all markets
• You'll define and standardize store operations frameworks and KPIs in collaboration with operations and shop teams
• You'll act as a strategic partner to stores, enabling strong execution through clear standards
• You'll identify best practices across markets and ensure learnings are shared and embedded globally

• You've a minimum of 3 years of experience in retail operations, retail excellence, or brand experience
• You have a strong strategic mindset combined with a solid understanding of real-world retail operations
• You've a strong understanding of how brand standards translate into physical space
• You're able to create systems, guidelines, and tools that scale effectively across markets
• You have a strong eye for detail combined with a pragmatic, operational mindset
• You're fluent in English, German or other languages are a plus

• A fulfilling role in a young, innovative, and international team that values your creativity
• Integration into a dynamic, fast-growing company, where every day brings new opportunities and challenges
• Unique paper republic workspaces in the heart of Vienna, shared with our manufacturing, design, and retail teams
• Happiness events, summer parties, after-work events, brunches, and outings.
• Employee benefits, including a 50% discount on all our products
• An education training budget
• A 50% discount on myClubs memberships
• A minimum salary of € 2,538.04 for a 40h/week, with adjustments based on education and experience

JBG81_AT