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Retail Customer Service Executive
Posted 9 days 2 hours ago by Jobtailor
Permanent
Not Specified
Customer Service Jobs
London, United Kingdom
Job Description
Responsibilities 
- Manage day-to-day operational tasks that keep the retail channel running smoothly
- Handle retail communications in a clear, professional, and timely manner
- Process and monitor retail orders, ensuring accuracy and proper follow-through
- Support communication with retail customer contacts and internal teams
- Maintain accurate reporting, trackers, and documentation to support good decision-making
- Work closely with internal teams to resolve issues and uphold service standards
- Support service-related queries and escalations across customer operations
- Assist with process improvements and wider operational projects as needed
- Retail experience - whether this retail operations, customer service, order management, or a similar role
- Strong communication skills and a professional, considered approach
- Excellent organisation and attention to detail
- Comfortable using trackers, spreadsheets, and basic reporting tools
- Able to manage competing priorities accurately in a fast-paced environment
- A collaborative mindset and a genuine willingness to learn
Jobtailor
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