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Retail Customer Service Executive

Posted 9 days 2 hours ago by Jobtailor

Permanent
Not Specified
Customer Service Jobs
London, United Kingdom
Job Description
Responsibilities
  • Manage day-to-day operational tasks that keep the retail channel running smoothly
  • Handle retail communications in a clear, professional, and timely manner
  • Process and monitor retail orders, ensuring accuracy and proper follow-through
  • Support communication with retail customer contacts and internal teams
  • Maintain accurate reporting, trackers, and documentation to support good decision-making
  • Work closely with internal teams to resolve issues and uphold service standards
  • Support service-related queries and escalations across customer operations
  • Assist with process improvements and wider operational projects as needed
Requirements
  • Retail experience - whether this retail operations, customer service, order management, or a similar role
  • Strong communication skills and a professional, considered approach
  • Excellent organisation and attention to detail
  • Comfortable using trackers, spreadsheets, and basic reporting tools
  • Able to manage competing priorities accurately in a fast-paced environment
  • A collaborative mindset and a genuine willingness to learn
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