Retail Customer Experience Leader

Sainsbury's Supermarkets Ltd in London's Elephant & Castle store is seeking a Customer Experience Manager to lead the store's daily operations from checkout to back of house and ensure a first-class customer experience. You will manage front-end operations, supervise petrol station activities where applicable, and develop your team through coaching, performance management and fair disciplinary processes.

The role offers strong leadership, KPI delivery, and a hands-on approach to customer