Retail Customer Advisor (Lancaster) - 24 hours

Three Retail Customer Advisor

Location: Unit 2, 5 Lancaster Gate, St. Nicholas Arcades, Lancaster, United Kingdom, LA1 1NB

Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on store performance

Working Hours: 24 hours across 4 days per week, including weekends on a rotation basis

Key Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
• Service Excellence: Create exceptional experiences by tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network related enquiries, ensuring a resolution is given promptly.

Qualifications

• Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Team Collaboration: Ability to work well within a team, contributing to a positive and high performing environment.
• Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.

Full training will be provided so no prior knowledge of our products is required; ambition and the drive to learn matters most.

Benefits

Competitive pay and monthly bonus, up to 31 days off plus 2 bank holidays, discounts, vouchers, a pension plan, and learning & development tools.

We are an equal opportunity employer and provide reasonable adjustments during the interview process. If you require assistance, contact the recruiter or email .