Retail Customer Advisor (Edinburgh Cameron Toll) - 16 hours

Job Title

Retail Customer Advisor

Location

Unit 28 The Mall, Cameron Toll Shopping Centre, Edinburgh, United Kingdom, EH16 5PB

Salary

£13.72 per hour + on target bonus of 15%, paid monthly based on store performance.

Hours

16 hours across 3 days per week, including weekends on a rotation basis.

Job Description

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.

Key Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions that leave our customers feeling positive and valued.
• Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store Key Performance Indicators by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network related enquiries, ensuring a resolution is given promptly.

Qualifications

• Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Team Collaboration: The ability to work well within a team, contributing to a positive and high performing environment.
• Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.

Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most.

Additional Information

We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey - such as extended time or breaks in between online assessments, a sign language interpreter, or assistive technology - please contact your recruiter directly or email for guidance.

What we offer

We offer competitive pay, bonuses, up to 31 days off plus 2 bank holidays, discounts, vouchers, a pension plan, and learning and development tools. We also support your health and well being.