Retail Customer Advisor (Accrington) - 30 hours

Job Description

As a Retail Customer Advisor at Three UK you will support customers in our store, helping them with device, network and service needs and working to meet sales targets and key performance indicators. You will meet customers as they enter the store, create a positive experience, and provide clear solutions to general mobile and network enquiries.

Location: Accrington

Salary: £13.72 per hour + an on target bonus of 15% (paid monthly based on store performance)

Working Hours: 30 hours across 5 days per week, including weekend shifts on a rotation basis.

Key Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
• Service Excellence: Create exceptional experiences by tailoring and promoting innovative products and services.
• Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network related enquiries, ensuring quick resolutions.

Qualifications

We are looking for individuals who will wow customers by showing how technology can transform everyday moments.

• Customer Focused: Strong passion for delivering exceptional service and the ability to understand and meet customer needs.
• Team Collaboration: Ability to work well within a team and contribute to a positive, high performing environment.
• Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.

Full training will be provided, so no prior knowledge of our products is required - ambition and the drive to learn matter most.

Benefits

Competitive package of pay and benefits that reward hard work while supporting health and well being.

Up to 31 days' leave plus 2 bank holidays, discretionary bonus, discounts, vouchers, a pension plan and learning & development tools.

Equal Opportunity

We believe everyone should have the opportunity to interview for a role that matches their skills. If you require reasonable adjustments or an accessibility request during the interview process, please contact our recruiter or email for guidance.