Retail Coordinator

• Provide the finest service to our Retailers and to our customers
• Handle inbound and outbound calls from customers and dealerships to an exceptional standard
• Address queries related to the finance application process
• Assist customers with completion and submission of finance applications
• Maintain accurate records of interactions, applications, and transactions
• Ensure all documentation is complete and adheres to legislative requirements
• Resolve Customer or Retailer complaints and issues promptly and effectively
• Coordinate with other departments to ensure customer satisfaction
• Develop and maintain positive relationships with dealerships and customers
• Provide support to dealerships in managing finance applications and customer queries
• Achieve a high pass rate on quality assurance conducted on your interactions
• Credit assessment of applications, ensuring compliance with lending criteria and relevant legislation

Requirements

• Previous experience in customer service, call centre operations, or motor finance
• Great communicator with the ability to build relationships
• Organisational skills, with the ability to prioritise, multitask and meet deadlines
• Quality conscious with an eye for detail
• This role is subject to satisfactory references including a DBS Check and Financial Check
• Awareness of the Financial Conduct Authority's regulatory framework and Consumer Duty

Core Competencies

Demonstrates expertise in customer service and call center operations, with a strong focus on finance application processes and compliance with regulatory frameworks. Proven ability to build relationships, resolve complaints, and maintain accurate records while ensuring customer satisfaction.

Highest-signal resume keywords

• Customer Service Experience
• Call Centre Operations
• Finance Application Processing
• Regulatory Compliance Awareness
• Relationship Building

ATS Optimization Keywords Hard Skills

• Finance Application Completion
• Credit Assessment
• Quality Assurance
• Record Maintenance
• Complaint Resolution

Soft Skills

• Great Communication
• Organisational Skills
• Attention to Detail
• Multitasking
• Problem Solving

Certifications & Qualifications

• DBS Check
• Financial Check

Industry Keywords

• Financial Conduct Authority
• Consumer Duty
• Lending Criteria
• Customer Satisfaction
• Retailer Support