Retail Assistant (Part-Time)

Oxford Street is about to become home to a flagship shop that redefines the retail experience. Our official Harry Potter Shop will blend iconic storytelling with world class retail standards, creating a destination that delights fans from around the world.

We're looking for enthusiastic and customer focused Retail Assistants to bring this experience to life on the shopfloor every day. In this role, you'll be the face of the store - welcoming customers, delivering memorable service and working at pace to keep the shop running smoothly during busy trading periods.

Harry Potter Shop Oxford Street sits alongside world class attractions and retail experiences including Warner Bros. Studio Tour London, Warner Bros. Studio Tour Tokyo, Harry Potter Shop King's Cross, and flagship stores in New York, Chicago and Harajuku.

• £13.99 per hour
• 25 days holiday (pro rated)
• GymPass
• HBO Max & Discovery+ Subscription and exclusive access to our Screeners App, with our exciting Warner Bros. and HBO content
• Staff discounts on Studio Tour tickets, retail, food and beverage
• Access to Friends and Family events
• Option to join our pension and private healthcare schemes

• Deliver warm, friendly and engaging customer service, ensuring every visitor feels welcomed and valued.
• Create memorable, personalised experiences that inspire customers to return again and again.
• Engage customers confidently, offering product knowledge and assistance to support their visit.
• Maintain high shopfloor standards, ensuring products are well presented and the environment is clean and inviting.
• Work with pace and efficiency to replenish stock and maintain product availability throughout the day.
• Support back of house activity, including delivery processing, stock organisation and replenishment.
• Adapt quickly to changing priorities during busy periods, remaining calm and positive at all times.
• Follow all health & safety, loss prevention and cash handling procedures.

• Passion for delivering great customer service.
• Positive, friendly and enthusiastic attitude.
• Ability to work at pace whilst maintaining accuracy and attention to detail.
• Strong teamwork and communication skills.
• Comfortable working in a fast paced, customer facing environment.
• Willingness to work across shopfloor and back of house areas.
• Retail experience is helpful but not essential - full training will be provided.

• Part time role: 32 hours per week, on a seven day rota including weekends and Bank Holidays.
• Working hours are between 7am and 10pm.

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.