Retail Assistant

Retail Assistant - Luxury Hotel

We are currently recruiting for an enthusiastic and dedicated Retail Assistant to join our team at Mrs. Tea's at Ashford Castle.

What's in it for you?

• Professional, award winning training and development opportunities
• Discounted accommodation rates with Red Carnation Hotel Collection
• Employee Recognition Events
• Discounted rates with many local businesses and third party service providers (including Estate Activities)
• Heavily subsidised accommodation (subject to availability)
• Free meals on duty
• Complimentary dry cleaning of business attire
• Recommend friend and family bonus scheme
• Two paid volunteering days each year
• Holiday allowance increasing with length of service up to 25 days
• Hotel based recognition incentives
• Free access to Employee Assistance Programme

Who are we?

Join Ashford Castle and become part of a legendary story. As Ireland's only double Forbes Five-Star Hotel & Spa, Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family, this 800 year old castle offers award winning luxury, exceptional dining, a world class spa, and a passionate team dedicated to creating unforgettable moments. Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and proud to have retained the Forbes Five Star award in 2025.

Key responsibilities of the Retail Assistant will include:

• Ensure that you provide each guest with the highest levels of personal care and attention in accordance with 5 star expectations and RCH standards.
• Support, assist & advise shoppers in making purchases and availing of services onsite, managing any queries as they arise.
• Restocking of merchandise, price tagging and assisting with stock taking exercise as required.
• Carry out cleaning duties, ensuring the retail outlet is clean and tidy in accordance with health & safety and hygiene standards.
• Prepare and serve food and beverages as required onsite in accordance with departmental/hotel standards.
• To be fully familiar with your departmental SOPs and procedures and ensure that these are implemented consistently efficiently and professionally.
• Manage cash and payment systems in accordance with company procedures and policies, at all times.

The ideal candidate for the Retail Assistants position should:

• Previous experience in a similar role within a four or five star hotel is a plus.
• Possess strong organisational skills.
• Communicate effectively in English.
• Be eligible to work in Ireland.
• Be positive, punctual & reliable and available to work anytime, any day of the week.

Join us in this incredible new opportunity!

We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland.