Retail Area Support Officer

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

About The Role

Mobile Retail Security Officer - mobile, multi site role requiring flexibility across Glasgow sites. Shift patterns vary with site requirements. SIA Licence required.

Key Responsibilities

• Provide a high profile security presence to deter theft, anti social behaviour, and store related incidents.
• Conduct regular patrols across shop floors, entrances, and store perimeters.
• Monitor CCTV systems and identify suspicious activity in real time.
• Respond quickly and effectively to incidents, alarms, and emergencies.
• Carry out searches in line with company policies and legal requirements.
• Liaise with store management and local teams to address risks and support loss prevention strategies.
• Produce clear, accurate incident reports in a timely manner.
• Deliver a professional and approachable customer experience, assisting with queries when required.
• De escalate challenging situations calmly and safely.
• Ensure full compliance with health & safety, legal, and client specific procedures.
• Travel between sites as required and support wider security operations.

Ideal Candidate

• Right to work in the UK and ability to pass an enhanced DBS and BS7858 security clearance.
• Valid SIA Licence (Door Supervisor or Security Guarding) and relevant security experience.
• Full UK driving licence and own vehicle (full use of own vehicle).
• Previous experience in retail security or customer facing roles (preferred).
• Strong observation and decision making skills.
• Confident handling of confrontation and conflict situations.
• Excellent communication skills, written and verbal.
• A reliable, proactive and professional attitude.
• Flexibility to work across multiple locations and varied shifts.
• Willingness to work evenings, weekends, and bank holidays.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.