Retail and Donation Centre Team Lead - Pew Corner, Guildford

Overview

Location: Guildford Salary £27,843 per annum (based on 40 hours a week) Application Deadline: Wednesday, March 25, 2026

Job Profile: Retail and Donation Centre Team Lead

Hours: 40 hours per week, including alternate Saturdays

Location: Guildford, Pew Corner

Responsibilities

An exciting new opportunity has arisen to recruit a Retail and Donation Centre Team Lead for our brand new, large format retail shop and warehouse in Guildford. This will be a destination site for donating and buying furniture, clothing, vinyl, and bric-a-brac all under one roof.

To support this role, we are also recruiting for:

• Assistant Donation Centre Managers
• Shop Assistant Managers
• Saturday Sales Assistant
• Saturday Donation Centre Assistant

About You

A successful Team Lead will have:

• Previous experience in warehouse or logistics operations, preferably within a retail or charity environment.
• Experience in managing teams, including staff and volunteers.
• Strong understanding of stock management and distribution processes.
• Knowledge of health and safety regulations and manual handling procedures.
• Capable of working under pressure and managing multiple priorities.
• Commercial awareness and understanding market trends.
• Ideally, knowledge of Gift Aid processes and compliance.

For a full list of essential requirements, please refer to the job description and person specification document for each role.

About Us

We are based in Farnham and Guildford, and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire.

Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters. Our Retail team members are pivotal in helping to raise funds to deliver our vital services, ensuring 'every day is precious' for our patients.

The impact of our services on the lives of our patients and their families can be read about here:

Phyllis Tuckwell is committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core. We are an equal opportunities employer, who values and respects our employees' unique knowledge, skills and experiences. We warmly welcome applications from all sections of the community. All appointments are made following a fair and equitable process, based on merit, job requirements and business need.

We Offer

Excellent Benefits

• Six weeks paid holiday plus public holidays
• Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
• Health Cash Plan Scheme
• Employee Assistance Programme
• Staff Benefit Scheme
• Blue Light Discount Card

Excellent Career Development

• Skill Development and Training
• Internal Mobility and Career Progression
• Upskilling
• Apprenticeships
• Coaching
• Diverse Training Courses

A Great Place to Work

• Equal Opportunities employer
• Flexible hours and flexible working
• Supportive colleagues
• 97% of our staff are proud to work for Phyllis Tuckwell

Phyllis Tuckwell Birdsong Hospice staff survey 2023

For further information regarding the role please contact Cheryl Morley on or phone . If you are unable to apply on-line or have any questions about the recruitment process, contact HR on or email:

Closing date for receipt of applications: 25th March 2026 with interviews being held the following week.

We reserve the right to close the role ahead of the closing date should sufficient applications be received. Your early response is therefore encouraged. Please note that we do not hold a sponsor licence and therefore are unable to provide visa sponsorship.

NO MEDIA OR AGENCIES