Retail Administrator

Linking Navy to Nation with inspiring stories and experiences. Here you can come aboard the most famous ships, planes, and submarines of the Royal Navy and experience them through the stories of the people who served on them. As well as being truly captivated by the thousands of unique, emotional, and sometimes quirky stories that have shaped the Royal Navy into what it proudly stands for today.

You are pivotal in us achieving our vision, and to support this we embrace diversity and want everyone to feel valued and have a sense of belonging.

Royal Navy Museums operate 8 retail outlets and an online shop, stocking memorable souvenirs and unique gifts that enable our supporters to take a piece of the Royal Navy story home.

Our retail administrator will play a key role in this, their tasks will include using the retail stock control system, supporting with fulfilment of orders from the online shop and assisting in managing the retail shop email inbox.

Commercial awareness and retail income is important to the Royal Navy Museum and by working with all sites and the Retail Manager, the Administrator will ensure an efficient process is in place and our retail strategy is supported.

We are seeking an enthusiastic, positive, capable new colleague as we embark on a journey to grow our online and in-person retail operation.

Working in support of the Retail Manager you will experience a varied workload in an iconic location, seeing the direct impact you have every day.

Typical tasks include order fulfilment, stock management, reporting and customer communication, with additional opportunities to contribute to product development, visual merchandising and content marketing.

• The opportunity to be part of a friendly and diverse workplace within a unique heritage environment.
• Group pension plan with Royal London (6% employer contributions, 2% employee contributions and death in service benefit).
• 25 days' annual leave (plus bank holidays) pro rata for part time employees, increasing to 30 days' annual leave (plus bank holidays) after 5 years' service, pro rata for part time employees, with the option to purchase additional annual leave.
• Enhanced maternity/adoption and paternity pay.
• Flexible working.
• Employee Assistance Programme.
• Free admission to other national museums and attractions within the reciprocal agreement.
• Discounts at our shops and cafes.
• Free and discounted tickets for family and friends.
• A range of other benefits including cycle to work
• Paid reservist leave.

Stacey Wilson, Retail Manager, email

If you require reasonable adjustments to be made to the application process because of a disability, please contact the People team on for support.

This post requires a DBS check as a requirement of working on the naval base, as well as the right to work in the UK. Please note we cannot currently sponsor work visas.