Restaurant Team Member

Restaurant Team Member

Location: CT10 2QJ

Salary: Hourly paid

Job Type: Full-time

As a Restaurant Team Member, you will provide and create exceptional guest experiences. Whether you are the very first person our guests encounter or produce the best loved bakery items that our guests have come to enjoy, your energy and passion for guest service is what will make you a top team member in this fast paced environment.

Desired Qualifications

To apply for the position of Restaurant Team Member you will be a positive team player who has previous customer service experience within a dynamic, fast paced environment. You will possess excellent communication skills with a strong focus on the customer and be flexible to work a range of hours, including early mornings, afternoons, evenings and weekends.

If you have a passion for fantastic customer service, thrive on customer satisfaction and have a healthy obsession with coffee then we would love for you to get in touch and apply for our Restaurant Team Member opportunity!

Key Responsibilities

• Welcoming every customer with a smile and being genuinely friendly at all times
• Delivering fast, friendly and accurate service to all customers
• Attempt to resolve simple customer enquiries and refer difficult customer enquiries to a Manager
• Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards
• Carry out temperature checks and record as per company process
• Complete daily and weekly cleaning schedules as per cleaning chart
• Follow critical standards for raw and finished product quality, service speed, cleanliness and sanitation
• Adhere to restaurant performance standards for crew stations and as per shift manager directions
• Be aware of the goals and targets of the restaurant so your actions contribute toward achieving them
• Maintain operational and kitchen areas to exceed customer cleanliness, comfort and convenience expectations, including restocking workstations
• Report all work-related near misses, injuries and illnesses as soon as possible
• Follow correct procedures and reasonable instructions, including wearing personal protective equipment (PPE) when instructed