Restaurant Team Member

Restaurant Team Member

Location: FK7 7TL

Salary: Hourly paid

Job Type: Full-time & Part-Time available

We are looking for outgoing Restaurant Team Members to join us on a permanent basis to ensure an exceptional brand. In return, you will be rewarded with an hourly rate in line with the National Minimum Wage and the opportunity to grow with us and carve a glorious career.

You will provide and create exceptional guest experiences. Whether you are the very first person our guests encounter or produce the best loved bakery items, your energy and passion for guest service is what will make you a top team member in this fast-paced environment.

You will be a positive team player, with previous customer service experience within a dynamic, fast-paced environment. You will possess excellent communication skills with a strong focus on the customer and the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends).

Your key responsibilities include:

• Welcoming every customer with a smile and being genuinely friendly at all times
• Delivering fast, friendly and accurate service to all customers
• Attempt to resolve simple customer inquiries and refer difficult inquiries to a manager
• Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards
• Carry out temperature checks and record as per company process
• Complete daily and weekly cleaning schedules as per cleaning chart
• Follow critical standards for raw and finished product quality, service speed, cleanliness and sanitation
• Adhere to restaurant performance standards for crew stations and as per shift manager directions
• Be aware of the goals and targets of the restaurant so that your actions contribute towards achieving them
• Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations, including the restocking of workstations
• Report all work-related near misses, injuries and illnesses as soon as possible
• Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed