Restaurant Supervisor

Front of House Supervisor - Beadnell Towers Hotel

Are you an experienced hospitality professional ready to step into a leadership role and elevate your career?

We are seeking a confident and passionate Front of House Supervisor to join our team at a 5-star, Michelin Key boutique hotel . This is an exciting opportunity to work in a refined, high-end environment where exceptional service and attention to detail are at the heart of everything we do.

The Role

As Front of House Supervisor, you will be the face of the guest experience, leading the front of house team to deliver warm, seamless, and memorable service. You will support management while taking ownership of daily service standards and team performance.

Key Responsibilities

Supervise and lead the front of house team, ensuring exceptional service at all times
Welcome and engage with guests, creating a personalised and memorable experience
Support the management team in the smooth day-to-day operation of the restaurant and hotel
Train, mentor, and develop team members to maintain the highest service standards
Work closely with the kitchen team to ensure efficient communication and service flow
Handle guest feedback and resolve any issues with professionalism and care
Assist with opening and closing procedures, ensuring operational excellence
Maintain a clean, organised, and welcoming environment

What We're Looking For

Previous experience in hospitality, ideally in a supervisory or senior front of house role
A passion for delivering outstanding guest experiences in a luxury setting
Strong leadership skills with the ability to motivate and support a team
Excellent communication and interpersonal skills
A calm and organised approach in a fast-paced environment
High attention to detail and a commitment to quality
A proactive attitude with a desire to grow and progress within the industry

Why Join Us / The Package

Competitive salary, negotiable depending on experience
Amazing rates of pay
The best tip scheme in Northumberland
Be part of an award-winning, Michelin Key holding venue
Clear opportunities for career development and progression
Full training provided to support your growth
Group pension scheme
Staff discounts and benefits package
Staff accommodation available
Work within a passionate, supportive, and high-performing team in a luxury environment

Job Types: Full-time, Permanent

Pay: Up to £13.50 per hour

Benefits:
Company pension
Discounted or free food
Employee discount

Experience:
Hospitality: 3 years (required)
Customer service: 1 year (preferred)
Management: 1 year (preferred)
Supervising experience: 2 years (preferred)
Restaurant management: 2 years (preferred)
Bar management: 2 years (preferred)

Licence/Certification:
Driving Licence (preferred)

Work Location: In person