Restaurant Manager

Restaurant Manager

Department: Hospitality

Employment Type: Permanent

Location: Medlock Square

Reporting To: Head of Restaurants

Description

Medlock Square marks a bold new chapter in the evolution of the Etihad Campus - a vibrant, year round destination for culture, leisure and entertainment, set alongside two global icons: the Etihad Stadium, home of Manchester City Football Club, and the landmark Co op Live arena.

Named after the River Medlock that runs beneath the site, the development celebrates Manchester's industrial heritage while shaping its next era of city defining experiences. Manchester is known worldwide for its sport, music and entertainment - and Medlock Square will build on that legacy, creating a landmark home for exceptional shared moments and elevating the city's position as one of Europe's most dynamic, fast growing destinations.

At the heart of this new district will be an extraordinary food and beverage offer: from relaxed coffee houses and all day dining to flagship restaurants and premium culinary experiences. Designed to serve both everyday visitors and major event audiences, Medlock Square will deliver high quality hospitality all week long and across the events calendar.

About the role

We seek dynamic, guest obsessed operators who can build teams, lead from the front, and deliver service that matches the scale and ambition of Medlock Square. You'll play a vital role in creating welcoming, memorable spaces for everyday guests and major event visitors alike.

As Restaurant Manager, you will lead the operation of a premium, high energy restaurant and bar, delivering exceptional service, strong team performance, and commercial success.

This is a hands on leadership role where you will be highly visible on the floor, setting the tone, pace, and energy of the venue. You will take ownership of the guest journey, ensuring every service reflects the ambition, quality, and experience expected of a flagship concept.

Working closely with the Head Chef and wider leadership team, you will ensure the restaurant is consistently positioned as a must visit destination within Manchester's dining scene.

In this role you will:

• Lead service and guest experience, delivering a consistently high touch, premium standard
• Build, lead, and develop a high performing team, setting clear expectations and standards
• Take ownership of day to day operations, including service flow, reservations, and staffing, and drive commercial performance through strong service delivery, upselling, and KPI management
• Maintain high standards of compliance, safety, and operational excellence
• Work closely with kitchen and wider teams to deliver a seamless, end to end guest experience
• Contribute to continuous improvement, supporting new initiatives, launches, and enhancements

Skills, Knowledge & Expertise

Essential

• Proven experience as a Restaurant Manager, General Manager, or Assistant General Manager in a premium or high volume environment
• Strong experience leading evening led, high energy service
• Confidence working with VIP and high expectation guests
• Excellent leadership and people management skills
• Strong commercial awareness, including labour control and KPI management
• Strong organisational, communication, and decision making skills
• Calm and confident under pressure
• Good understanding of licensing, health & safety, and food safety standards
• Flexibility to work evenings, weekends, and event days

Desirable

• Experience in a premium or concept led restaurant environment
• Experience supporting new openings or launches
• Knowledge of reservations systems and POS platforms
• Experience working within large, multi stakeholder environments

Why Join Us?

• Be part of a flagship destination set to redefine hospitality in Manchester
• Work within a world class entertainment and cultural district
• Build and lead new teams from the ground up
• Influence concepts, menus and guest experiences
• Grow your career within a pioneering and high profile development

Meals on Shifts - Enjoy lunch & dinner while you work.

Competitive Holiday Allowance - plus bank holidays.

Birthday Day Off - Enjoy an extra day off to celebrate your birthday.

Inclusive & Diverse Workplace - Be part of a team that values diversity and inclusion.

Wellbeing - Support and resources to help you stay well, both in and outside of work.