Restaurant Manager

The Bishops Ave, London, England, N2 0BE

Elior - More than a meal, it's a community.

Restaurant Manager at Riverstone Living - Bishops Avenue, based onsite at the residence. This role ensures seamless, memorable guest experiences while maintaining operational efficiency, quality standards, and profitability.

Working Pattern: 5 days out of 7 10:00am - 8:00pm 50 hours per week

This position is eligible for a performance-based bonus in addition to base compensation. Bonus amounts and payout timing are determined by individual performance, achievement of team and company goals, and overall business results.

Key Responsibilities

• Champion a resident-first culture, ensuring every interaction reflects warmth, professionalism, and attention to detail
• Professionally and promptly manage incoming enquiries via phone and email, following up and driving them through to resolution
• Anticipate client and guest needs, resolving issues discreetly and proactively
• Gather client and guest feedback to continuously enhance the overall experience
• Conduct site show rounds for prospective clients, families, and partners
• Conduct menu tastings and work closely with clients to tailor events to their expectations
• Identify and develop marketing and promotional opportunities to enhance event uptake and brand awareness
• Maintain consistently high service standards aligned with brand and hospitality expectations
• Plan, coordinate, and execute catering services for events including corporate functions, conferences, and social events
• Oversee event setup, service flow, and breakdown to ensure flawless execution
• Collaborate with culinary, sales, and event teams to deliver cohesive and timely service
• Ensure menus, service styles, and event details align with client expectations and brand standards

Qualifications

• Passion for service excellence and people
• Proven experience as an Event Manager or in a senior hospitality/events role
• Strong project management skills with the ability to manage multiple events simultaneously
• Knowledge of KPIs and marketing techniques relevant to event and hospitality management
• Outstanding communication, presentation, and negotiation skills
• A strong customer service ethos with a genuine passion for creating memorable experiences
• A BSc/BA in PR, Marketing, Hospitality Management, or a related field (preferred but not essential)

Key Benefits

• Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
• Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
• Leave for life's important moments - family, personal or unexpected.
• Give back time - paid volunteering days for the causes you care about.
• Room to grow - career development and learning opportunities for all stages of your career.
• Financial security - pension schemes and life assurance.
• Exclusive discounts - save on entertainment, leisure, and even travel!