Restaurant Manager

Restaurant Manager

Position: Restaurant Manager at Grand Central Hotel.

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

About the role

To assist with the management of the Restaurant for the greatest enjoyment of the guests and maximum profit contribution to the hotel.

1. To manage and motivate employees through effective communication, training and development, in accordance with company policies and relevant employment legislation, ensuring HR procedures are followed.

2. To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.

3. To determine and agree annual budgets, putting in place appropriate mechanisms to effectively manage costs and all factors relating to the financial performance of the restaurant function, ensuring appropriate plans are created, agreed, communicated, implemented and reviewed.

4. To ensure Hastings quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.

5. To ensure company policies relating to stock management and stock ordering are implemented and monitored, taking appropriate action to resolve problems.

6. To ensure all restaurant employees receive appropriate training, coaching and development to provide effective and efficient service in line with Hastings standards.

7. To ensure the team are knowledgeable about the facilities and services within the hotel and are proactive in the sale of these to guests.

8. To ensure you and the team assist guests with any reasonable request for hotel services.

9. To ensure you and the team respond to complaints and find the appropriate solution.

10. To maintain effective communication and relationships with other hotel departments, suppliers and agencies to maintain an effective operation and ensure guest satisfaction.

11. To ensure the restaurant areas, fixtures and equipment are properly maintained and presented to Hastings standards.

12. To ensure the security of restaurant and storage areas is maintained at all times.

13. To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.

14. To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain and enhance market position.

15. To assist with the recruitment, selection and utilisation of restaurant employees to achieve the optimum use of employee resource in line with business peaks and troughs.

16. To contribute to the development of the hotel business plan, projects and initiatives to continually develop the hotel business and market position.

17. To ensure the hotel's compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation.

18. To carry out Duty Manager duties as required.

19. Any other duties as required by Management.

Benefits

• £35,000 annual salary
• 45 hours per week (excluding breaks), five shifts out of seven including weekends
• Free staff meals, employee discounts, cash and credit card tips, and service charge shared across the team
• 29 days holiday plus birthday
• Opportunities for career progression and development

About You

We would love you to be a passionate, inspiring leader, with similar previous experience gained within a quality catering establishment.

Required Criteria

• Right to Work in the United Kingdom
• Previous experience of managing a team in a similar food service operation
• Have excellent customer care and organisational skills, with all round experience in food and beverage.
• Experience in preparing rosters, wage forecasting and awareness of budgeting and cost control procedures.
• Execllent communication and basic numeracy skills.
• Educated to GCSE standard or the equivalent with grades A-C in English and Math

Desired Criteria

• Ideally be educated to third level standard

Skills you'll need

• Team Management
• Hospitality
• Food Service Skills
• Menu/Product Knowledge
• Exceptional Customer Service Skills
• Supervisory Skills

Hastings Hotels is an Equal Opportunities Employer.