Restaurant: Front of House - Waiting Staff

Restaurant: Front of House - Waiting Staff Job Description

Posted Friday 19 June 2026 at 00:00

Your primary responsibility will be to provide professional support to our customers in the restaurant.

Working closely with the Restaurant Manager to help the business to succeed.

Rota: Every Monday, Friday and Saturday 10 30 with alternate Tuesdays and Thursdays 10 30

Main duties and responsibilities

• Provide an enjoyable restaurant experience for everyone by
  • Ensuring all customers are greeted and offered assistance
  • Handling customer queries courteously and efficiently
  • Identifying customer needs through interaction, and taking appropriate action
• Excellent standards of hygiene and housekeeping are established and maintained in accordance with company guidelines

Qualifications

• Good friendly manner
• Good interpersonal skills
• Willing to learn

Rewards & Benefits

• Employee Discount - 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years' service and 30% after 5 years' service.
• Holiday (including bank holidays) - 5.6 weeks on joining, increasing to 6.2 weeks after 2 years' service and 6.6 weeks after 5 years' service.
• Bonus - non contractual bonus at Christmas, based on the profit of the company in any financial year.
• Pension - Defined Contribution Pension Plan to new employees, with company matching if criteria met.
• Attendance - one extra holiday day (pro rata) after one year of 100% attendance.
• Made A Difference Scheme (M.A.D) - monthly award for outstanding customer service.
• Learning & Development - opportunities to develop skills and confidence.
• Birthday - leave work early on birthday once 6 months of service; £25 gift voucher after 2 years.
• Cycle2work scheme - 25% to 39% saving on new cycling equipment after 1 year of service.
• Child's first day at school - flexible hours after 1 year of service.
• RHS Membership or a Tree / Shrub - choose a tree or shrub to plant each year up to £50 retail value or £50 for RHS membership after 1 year of service.
• Employee Assistance Programme (EAP) - eligible after 2 years of service.
• Retirement - after 15 years of service, reduce contracted hours by a fifth while retaining pay for final 3 months.
• Free Parking - available to all employees in designated parking areas.