Restaurant & Bar Manager

Who are we

Sketchley Grange Hotel & Spa is a stunning establishment, nestled in a serene setting with 102 well-appointed rooms, making it a perfect destination for travellers seeking comfort and relaxation. We pride ourselves on delivering exceptional service and creating memorable experiences for our guests.

Role Responsibilities

You'll manage the Food and Beverage operation to ensure quality service and standards while delivering a guest experience that is unique. You will ensure compliance with all national and local regulations concerning Health & Safety, or other requirements.

• You'll be responsible for managing the day-to-day staffing requirements, planning and assigning tasks, whilst establishing performance and development goals for your team members.
• Provide mentoring, coaching and regular feedback via Check-In's with your team members to improve team member performance.
• To be part of the team with a visible presence on the floor throughout service times to ensure the standards are met.
• Continuously review service standards and procedures and implement the necessary actions to improve them in line with our Company core standards.
• Be responsible for the effective and efficient recruitment of quality team members within the restaurant using our online ATS.
• Manage and deliver effective training and development for your team, ensuring they are led, motivated and developed in order to achieve customer satisfaction and company objectives.
• To ensure that POS system is up date with new menu prices, guest's profiles and other important information and guest transactions are handled in a secure manner.
• Monitor and control the direct costs relating to the restaurant such as operating equipment, payroll, rotas, expenses against the budget and business levels.
• Drive innovation, identify & resolve issues & challenge current procedures to ensure continuous improvement of service & operational standards.
• Ensure you have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
• Ensure all procedures & day-day performance comply with legislative & hotel guidelines e.g. Health & Safety, Food Handling & Hygiene Legislation etc.
• Any other reasonable tasks as delegated by your Line Manager.

Key Requirements

• Department Manager or exceptional Duty Manager looking for their first HOD role
• Excellent Customer service skills, standards driven, good organisational skills
• To be able to make decisions in a fast paced environment and to enjoy it
• To be great at up-selling - anticipating customer needs as well as improving the bottom line

Benefits

• Competitive salary
• Excellent on-going support, training and development
• 28 days holiday including Bank Holidays per annum
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family
• On-going incentives and rewards
• Meals on duty