Responsive Repairs Administrator

Nuneaton and Bedworth Borough Council is a small Council with big values. We are committed to ensuring our services are delivered to the highest possible standard and we put the customer at the forefront of everything we do. By working for us you will become part of the team and will play your part in serving our community.

We are currently looking for a ResponsiveRepairs Administrator to support our busy repairs team. You will play a key role in providing a high quality, frontline service to tenants and colleagues.

As a Responsive Repairs Administrator, you will be the main point of contact for anyone wishing to raise a repair or report an issue related to their home.

You will be part of a team delivering an excellent customer service in relation to the housing repairs service. This includes technical support, dealing with repair enquiries and/or requests, work scheduling and making appointments and being the initial first point of contact for complaints.

You will also work with the wider Assets team within the Council to ensure excellence in service to customers, both internal and external.

We are looking for people who have excellent customer service skills with a friendly, polite approach who can balance a busy workload whilst delivering high quality customer service.

You will be responsible for the day to day administrative support delivery to the core housing repairs service. This includes providing full administrative duties to teams within the property services team, including voids, planned maintenance and reactive repairs.

You will also update property records and the housing management system to ensure that accurate records and information are maintained. So confidence using IT systems such as Word and Excel is essential.

You will need to be comfortable working as part of a team and using your own initiative whilst having a keen eye for attention to detail.

This is a fast paced environment and the ability to balance competing priorities is also essential.

• Recent experience of dealing directly with customers, particularly via the telephone.
• Experience in the use of computers systems, including word and excel spreadsheets.
• Recent experience in undertaking clerical/administrative duties.
• Ability to follow prescribed procedures.
• Good planning and personal organizational skills.
• Able to work to deadlines and prioritise own workload.
• Flexible in approach and adopt a positive attitude to changing situations.
• Able to demonstrate resilience and sensitivity in dealing with customers who could be emotional.

As an employer, Nuneaton and Bedworth Borough Council offers a wide range of benefits, including flexible working, Local Government Pension Scheme, generous holiday allowance and childcare vouchers.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.