Resource Manager, Technology and Transformation - 12 Month Secondment/FTC

Resource Manager for our Finance Strategy & Global Business Services Offerings within our Finance Transformation Portfolio. Resource Management (RM) is a crucial function within Technology & Transformation at Deloitte. Sitting at the core of our business the RM team matches our talented people with the most appropriate client projects. Your role will be to own the process end to end, working closely with leadership and being accountable for resourcing decisions.

We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibilities, please do discuss with us.

Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other , foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity The aim of the RM team is to maximise utilisation and drive profitability by efficiently managing practitioner time. This is achieved by developing a deep understanding of the practitioner team, and by using sound industry and technical knowledge, suggesting matches between individuals and sold or proposed client engagements, to ensure maximum commercial advantage.

We are a relationship and knowledge focussed team, valued for the time we take to understand the range of client project opportunities and understand our people, their unique skills, development needs, and ambitions. Each member of the team is expected to feel strong ownership for their group, and you will be encouraged to bring individuality and ingenuity to the role. We are always keen for team members to implement improvements and changes to make the role their own. There is a strong element of personal autonomy. We work as a diverse team within an inclusive culture where people are recognised for their contribution.

Our client facing teams serve as trusted advisors to our high-profile portfolio of clients, partnering with them to deliver significant technological transformation projects and help them realise their strategic goals. They are dynamic, demanding, entrepreneurial and great fun. We are looking for someone who will match their levels of energy, dedication, and professionalism, who can be flexible and creative in their approach, who will deliver this role with integrity and emotional intelligence to join our diverse team and take responsibility for this exciting and fast-paced area of the Deloitte Technology & Transformation business.

We work flexibly to ensure we closely align ourselves to the business and their requirements. You will gain the full support of the Finance Strategy and GBS teams you will look after and will join the associated leadership team meetings. You will be supported by the Senior RMBP for the Finance Transformation portfolio, as well as the overall head of RM for Technology & Transformation. The Technology & Transformation business is large, complex and fast paced and the demands on the RM team can change hour by hour.

Your responsibilities

• Accountable for making and maintaining relationships from Partner to analyst, understanding their individual skills, experience and areas of specialism; ensuring you are able to tailor your style to work effectively with all grades and build trust at all levels.
• Work closely with senior members of the business to understand their detailed resource requirements, ensuring they request resources for sold and nearly sold roles through the RM system; STAFFIT and tracking each request through to confirmation stage.
• Develop a rapport with practitioners understanding their primary career aspirations, areas of particular strength and development needs. Work to balance these with the needs of the business whilst ensuring all open opportunities are resourced effectively.
• When deploying practitioners on assignments (which may be client work, internal projects and/or proposals), ensure all stakeholders in the process are up to speed with events and that practitioners have maximum visibility of available roles.
• Match practitioners to engaging, exciting, challenging, and fulfilling roles; identifying their transferable skillsets and where they can bring value to a new team even when they don't consider themselves to be the 'perfect fit'.
• Engage with key stakeholders to deliver creative resourcing solutions and manage any issues (e.g. double bookings, conflicts or staff shortages on assignments).
• Provide a level of flexibility and agility in the staffing model to respond to new/unplanned client requests as work is won; understand the commercial drivers and be willing to prioritise and re-prioritise to make sure all needs are met.
• Be aware of potential future projects for your people - including assignment extensions and bids for new client work; leveraging the Deloitte CRM system as needed.
• Use your knowledge of practitioner skills and prior experience to support sales activities & other go to market activities.
• Advise the business on effective use of the Deloitte RM system, STAFFIT. Whilst the system is self-service you will be called upon to demonstrate, troubleshoot, and guide users.
• Using the STAFFIT system prepare regular management reports on availability and forecast utilisation and providing insights on business performance on trends and future focus areas.
• You will monitor the accuracy of the data in STAFFIT and support the business in investigating any errors or incorrect forecasting. Advising on what the issues were and the necessary steps to prevent future repeat problems.
• Liaise with HR and HR Helpdesk teams to ensure accuracy of people data.
• Greet and induct all new joiners to explain the purpose and processes of the Resource Management function.
• Work with our career development, training, wellbeing and other support functions to advise our project teams and practitioners on any performance and/or work-life balance issues.

Connect to your skills and professional experience

• Previous experience of Resource Management would be highly desirable.
• Experienced candidates with a background in recruitment/relationship management within the consulting/professional services space may also be considered.
• You will be degree qualified (or equivalent) or qualified by your prior experience.
• You will have had professional work experience in a medium to large sized organisation.
• Computer literate, in particular an excellent working knowledge of Windows, Word and Excel.
• Proactive and creative approach to problem solving.
• Numerate and well organised.
• Demonstrate an ability to work on detail and identify discrepancies in short timescales.
• A diligent and conscientious approach to carrying out work is essential.
• Strong written and oral communication skills.
• Being able to talk authoritatively and with credibility to senior stakeholders either one to one or in large meetings.
• Willingness to present and be recognised as the go to person for a team.
• Ideally an outgoing personality with a positive outlook and a strong team working bias.
• An ability to understand different working styles, approaches and audiences. In response adapting correspondence, conversations and tactics accordingly.
• Able to quickly gain credibility with senior staff and the trust of all staff.
• A willingness to get in the detail of what is going on in your team, but also to see the wider picture.
• Hands on approach with ability to juggle several tasks at once.
• Tenacious, resilient and willing. Some tasks/meetings may require work outside of standard hours but weekend working is not expected.

Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters.

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